|
FAQS
Billing Information & Payments
What payment methods do you accept?
We accept most major payment methods, including leading credit and debit cards, digital wallets, and select buy now, pay later installment services. To view the payment options available for your order, simply proceed to checkout. All accepted payment methods will be displayed there, allowing you to choose your preferred option.
Order & Shipping
How long will it take to receive my order?
Typically it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you. Holidays and other special events can slow down both processing and delivery times.
How to track my order?
Once your order ships, you'll receive a shipping confirmation email containing your tracking number. Simply click the tracking link in that email to view your shipment's latest status.
If you can't find your shipping email, you can also track your package by:
* Visiting our AI Chat Assistant and asking it to track your order.
* Entering your tracking number on our Tracking Page: https://17track.net/en
We ship with trusted carriers including USPS, UPS, FedEx, APC, and select international shipping partners, so your tracking information will automatically update as your package moves through the carrier's network.
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location.
I never got my order, what to do?
**Please check your order status using the tracking information provided in your shipping confirmation email.**
If you need additional assistance or have any questions about your shipment, simply use our **AI Chat Assistant** on our website. It's available 24/7 to help you track your order, answer shipping questions, and guide you through the next steps.
Can I exchange some of my products in store?
At this time, you can't exchange online-bought items in shop.
Exchange & Return
What is your return policy?
Please check our return/refund/exchange policy here.
Can I exchange an item?
You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.
What do I do if I receive damaged products?
If your order arrives damaged, please use our AI Chat Assistant on our website as soon as possible. Be sure to provide a description of the issue and upload clear photos of the damaged product(s) and packaging. Our support team will review your request and guide you through the next steps as quickly as possible.