Profusion Care Protection Plan 100% SATISFACTION GUARANTEED
What’s included in the Profusion Care Protection Plan?
The Profusion Care Protection Plan covers a wide range of potential issues that could arise during the shipping process. We go above and beyond to ensure your satisfaction, and if anything happens to your order, we’re here to make it right.
YOUR COVERAGE INCLUDES:
YOUR COVERAGE INCLUDES:
Protection
Your order is protected from the moment it leaves our warehouse until it safely arrives at your doorstep. If your package is lost, stolen, or damaged, we’ll quickly resolve the issue.
Instant Resolution
We know how important it is to get your beauty products on time and in perfect condition. That’s why we offer fast, hassle-free resolutions. Just file a claim, and we’ll either replace your item or issue a refund—whatever you prefer.
24/7 Claim Support
Our dedicated support team is available around the clock to assist you. Whether you need help filing a claim or have questions about your coverage, we’re here to ensure your complete satisfaction.
Enhanced Packaging for Ultimate Protection
Durable, Crush-Resistant Packaging:
We use high-quality, reinforced boxes that are designed to withstand the bumps and impacts that can occur during shipping. This robust packaging helps prevent any external damage to your products.
Extra Bubble Wrap
Each item in your order is individually wrapped in multiple layers of bubble wrap, providing superior cushioning and protection against impact.
Air Pillows
We use air pillows to fill any empty spaces within the shipping box, ensuring that your products stay securely in place and don’t shift during transit.
Moisture-Resistant Materials
To protect your order from potential water damage, we use moisture-resistant packaging that safeguards your products, even in wet weather conditions.
Our Happy Customers
100% SATISFACTION GUARANTEED
"Worth Every Penny!"
"I decided to add the Profusion Care Protection Plan to my order, and I’m so glad I did! My package arrived in perfect condition, and I had complete peace of mind throughout the shipping process. Knowing that my beauty products were fully protected made the small additional cost worth every penny. Highly recommend it!"
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Ored Sjögren
"Fantastic Service and Peace of Mind"
"I’ve had packages lost before, so I was thrilled to see that Profusion offered a protection plan. I opted in for the Profusion Care Protection, and when my package arrived without a scratch, I knew I made the right choice. It’s great to know that my favorite products are always protected—such a fantastic service!"
Jessica M.
"No More Worries About Shipping!"
"Shipping always made me nervous, especially with fragile beauty products. But with Profusion Care Protection, I didn’t have to worry at all! My products arrived safely, and the whole process was stress-free. I’ll definitely be adding this protection plan to all my future orders."
Samantha L.
"Worth Every Penny!"
"I decided to add the Profusion Care Protection Plan to my order, and I’m so glad I did! My package arrived in perfect condition, and I had complete peace of mind throughout the shipping process. Knowing that my beauty products were fully protected made the small additional cost worth every penny. Highly recommend it!"
Kate R.
Pricing Tiers
Pricing Tiers:
Orders $0 - $9.99:
Protection Cost: $0.89
Orders $10 - $29.99:
Protection Cost: $1.79
Orders $30 - $39.99:
Protection Cost: $2.49
Orders $40+: FREE
Protection Cost: FREE ($3.99 Value)
Cutoff for Wholesale Orders: $499.99+
Policy: Orders above $499.99, which are considered wholesale, will not be eligible for the Profusion Care Protection Plan.
Submit A Claim
We’ll review your claim within 48-72 hours and provide a quick resolution.
FAQs
FAQs:
How can I add Profusion Care Protection to my order?
Profusion Care Protection available at checkout. Pricing starts at just $0.89, with costs varying based on order total. Protection is FREE for orders $40+. Not available for wholesale orders ($499.99+).
Are there any deductibles with the Profusion Care Protection Plan?
No, there are no deductibles with Profusion Care Protection. We believe in straightforward, comprehensive coverage with no hidden fees—just total peace of mind knowing your order is protected.
Why should I choose Profusion Care Protection?
Profusion Care Protection ensures that your beauty products are fully protected during the shipping process. Because your beauty routine deserves nothing less than the best, our protection plan guarantees that you will receive your products in perfect condition, or we’ll make it right.g.
Profusion Protection Policies
Profusion Protection Policies:
Stolen Items Policies
Delivered but Missing Package
Reporting a Missing Package:
If your package is marked "delivered" but you have not received it, the package is considered stolen.
You must file a claim 5 days after the "delivery date" but no later than 30 days to ensure it was not mis-delivered or found nearby your premises.
Delivered to the Wrong Address
Incorrect Delivery:
If you provided the correct address at checkout and the package was delivered to the wrong address, Profusion Care considers this as a stolen package. We will replace the order on your behalf.
Lost Items Policies
If your package is presumed lost by the carrier (where the status is not "delivered"), a claim must be filed no sooner than 7 days after the last tracking update for domestic shipments (20 days for international shipments, including Canada).
Claims must be submitted within 30 days from the last checkpoint update. Additional Documentation: Upon request, Profusion Care may require additional documentation such as proof of identity, a notarized statement, address, etc.
Estimated Delivery Date After Estimated Delivery Date: If 48 hours have passed since the estimated delivery date with no delivery or update, Profusion Care will consider the order "lost" and assist you with the next steps.
Invalid Address or Delivery Barriers Undeliverable Addresses: If a carrier is unable to deliver your package due to an invalid address or unexpected delivery barriers, the package may be returned to us. In such cases, Profusion Care does not cover the order issue, and you may be referred to the retailer.
Multiple Shipments: If your order is shipped in multiple packages and one package does not arrive, Profusion Care will cover the issue or refund the value of the undelivered package.
Order Stuck in Customs Customs Delays: Profusion Care cannot assist if your order is stuck in international customs. The next step for customers is to pay the customs fees to receive the package.
Customs Fees for Replacements: If Profusion Care replaces an item and you've already paid customs on the original order, you may need to pay customs fees again.
Damaged Items Policies
Damaged Item Arrived
Filing a Claim:
Issues for damaged orders must be reported within 30 days of the delivery date.
Broken Items
Disposing of Broken Items:
If you receive a broken item (e.g., shattered glass) and need to dispose of it, please follow your local city ordinances for proper disposal.
No Return Needed:
You do not need to return the broken item to Profusion Cosmetics unless specifically requested.
Damaged Items
Definition of Damaged:
A damaged item is considered to be a broken product that is unusable.
Providing Evidence:
Profusion Care may request additional evidence of the damaged item, such as more photos or videos, to process your claim.
Customized Items
Reordering Customized Items:
Due to the specific nature and risk associated with customized products, Profusion Care cannot reorder customized items. Instead, we will offer a refund for the damaged item.
Out of Stock Items
Dealing with Out of Stock Items:
Profusion Care does not have visibility into the retailer's inventory levels or restocking timelines. If an item is out of stock, we will offer a refund.
Future Availability:
You may use your refund to reorder the item when it becomes available again.