Shipping, Returns & Support

At Profusion Cosmetics, we're committed to making your shopping experience as easy and stress-free as possible. Whether you have a question about shipping, need to make a return, or require assistance with your order, we're here to help.

Need Help?

For the fastest service, please use the Live Chat on our website.

Our AI-powered support assistant can instantly help you with:

• Order status & tracking

• Order changes or cancellations

• Returns & exchanges

• Damaged or incorrect items

• Missing packages

• Shipping questions

• Product recommendations

• General customer support

If your request requires additional assistance, it will be seamlessly escalated to our Customer Care team.

U.S. Shipping

Free Ground Shipping

Enjoy FREE U.S. Ground Shipping on orders of $30 or more.

• Orders under $30 ship for a flat rate of $8.50

• Estimated delivery: 4–6 business days (after processing)

Free shipping applies to the contiguous United States only and excludes Alaska, Hawaii, U.S. Territories, military addresses, and locations not serviceable by standard ground transportation.

Bulk and wholesale orders are not eligible for free shipping.

International Shipping

We proudly ship worldwide.

Through our partnership with APC Logistics, most international orders have applicable duties, taxes, and import fees calculated and collected during checkout, helping reduce unexpected charges upon delivery.

What to Expect

• We ship to customers around the world.

• Most import duties and taxes are paid upfront during checkout.

• Your order will be shipped using trusted international shipping partners.

• Tracking information will be emailed once your order has shipped.

Customs Information

While most international shipments are delivered without issue, some countries' customs agencies may occasionally require additional documentation, identity verification, or collect additional fees beyond those prepaid at checkout.

If you're contacted by your local customs office or shipping carrier regarding your order, simply reach out to us through our Live Chat and we'll be happy to assist you.

Please note that customs clearance times vary by country and may occasionally impact delivery estimates.

Processing Time

Most orders are processed within 1–2 business days.

During major promotions, product launches, holidays, or other high-volume periods, processing may take up to 5–7 business days. While we always work to ship orders as quickly as possible, processing times are estimates and are not guaranteed.

Orders are shipped from our California warehouse via FedEx, UPS, USPS, or other trusted shipping partners.

Once your order ships, you'll automatically receive an email with your tracking information.

Returns

We want you to love your purchase.

Due to the nature of cosmetic products, we can only accept returns for unopened and unused items.

To be eligible:

• Return requests must be submitted within 14 days of delivery.

• Items must be unopened and in their original condition.

• Original shipping charges are non-refundable.

• Customers are responsible for return shipping unless the return is due to our error.

To start a return, simply contact us through our Live Chat and our support assistant will guide you through the process.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, we're here to make it right.

Please contact us through our Live Chat within 14 days of receiving your order.

To help us resolve your request as quickly as possible, please have the following ready:

• Your order number

• Photos of the product

• Photos of the shipping box (if applicable)

Please note:

• We gladly replace or refund products that arrive damaged or incorrect.

• Cosmetic damage to the outer packaging alone does not qualify for a replacement or refund if the product itself remains intact and undamaged.

Order Changes & Cancellations

Need to make a change?

If your order has not yet entered processing, we'll do our best to accommodate your request.

Please contact us through Live Chat as soon as possible after placing your order.

Once an order has entered processing or has shipped, it can no longer be cancelled or modified.

Wholesale Orders

We proudly support retailers, beauty professionals, and small businesses.

Please refer to WHOLESALE PAGE for details on how to place web based wholesale orders

Frequently Asked Questions

How do I start a return?

Simply open the Live Chat on our website and our support assistant will guide you through the return process.

How do I request a replacement?

Start a Live Chat and upload photos of the damaged or incorrect item. Our team will review your request and provide the next steps.

Can I cancel my order?

If your order has not entered processing, we'll do our best to cancel or modify it. Contact us through Live Chat as soon as possible.

Where can I track my order?

Once your order ships, you'll receive a tracking email. You can also use our Live Chat to check your order status at any time.