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FAQ

BILLING INFORMATION & PAYMENTS

You can easily switch between viewing our prices with VAT, or without VAT. It’s just a matter of a quick click on the prices option in the upper right of your screen.

ORDER & SHIPPING

Typically it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you. Holidays and other special events can slow down both processing and delivery times.

Please track your order at our Tracking pagehttps://17track.net/en

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Please make sure to check on your orderΒ status.

If you have route insurance on your order and status shows complete, please proceed with a claim viaΒ Route. Or call us at 9094640025.Yes, we do ship internationally. The shipping fee may vary depending on your location.

At this time, you can't exchange online-bought items in shop.

EXCHANGE & RETURN

Please check our return/refund/exchange policyΒ here.

You can exchange an item with a higher-price item or the same item with a different size. See detailed policyΒ here.

If your order is covered by Route shipping insurance you can open a claimΒ here

if there is no insurance added, please reach out to CSR@profusioncosmetics.com explaining what went wrong we appreciate including some pictures too.