SHIPPING & RETURNS

Shipping Eligibility:

At this time, https://profusioncosmetics.com/ only ships within North America. This includes the United States, Canada and Mexico. Free shipping does not apply to Canada and Mexico addresses. We apologize for any inconvenience. For shipping within the United Kingdom and European Union, please visit https://profusioncosmetics.co.uk/

Free Shipping:

Enjoy free ground shipping to contiguous United States when making a purchase of $30 or more! Free ground shipping is only applicable to the lower 48 states and excludes any address not reachable exclusively by truck. Order amount must be at least $30 prior to tax and shipping charges. Bulk/Wholesale orders do not apply.

Return Policy:

Returns are not accepted for items that have been opened. Unopened items may be returned within 14 days of receipt, less any shipping & handling costs. Return postage is not provided.

If you would like to return or exchange an unopened item, please click here to download the return form.

Damaged items:

In the unfortunate event your item arrives damaged, please send an email to sales@profusioncosmetics.com with a photo of the damage and your request for a replacement or refund. Please note you have 14 days from receipt to request a replacement/refund for damaged items.

Bulk/Wholesale Orders:

We offer a bulk/wholesale discount purchases between $300-$2,000. Discount will be automatically applied at checkout for your review. The current discount rate may change at any time without notice. Seasonal or limited edition items may be excluded from bulk orders at our discretion. Please note bulk/wholesale orders are ineligible from receiving the Free Shipping promotion, and will be charged a wholesale shipping charge based on the purchase size.

If you are interested in a bulk or wholesale purchase over $2,000, please email sales@profusioncosmetics.com or call our office at 909-464-0025.

Processing Time:

Orders typically takes 1-3 business days to process and ship out, however it can take up to five business days following a major promotion or holiday weekend. Orders ship from our warehouse in California via FedEx, USPS or UPS ground. Once an order has been processed you will receive email confirmation of shipment with tracking info.

Order Cancellations:

If you need to cancel an order, please email us and we will do our best to catch your package before it has shipped. If we are unable to process the cancellation, you may simply 'REFUSE' the unopened package once it arrives and it will be shipped back to us. Once we receive it back, the order will be refunded.

Signature Confirmation for Orders $100+:

As an added measure of security, all orders over $100 are subject to requiring signature confirmation at the time of delivery. If you are unable to sign for the package, you may contact the carrier to schedule re-delivery at a more convenient time or to pick up the package from the carrier's office. There will be no additional fee or charge to you, as this is a complimentary add-on to ensure safe arrival of your items.

Puerto Rico:

Customers shipping to Puerto Rico are encouraged to double-confirm your shipping address prior to placing your order. If the address is entered incorrectly, we will send a follow-up email to confirm. If there is no response received within 3 days, the order will be cancelled. If after confirming, your package is shipped and still returned for a "bad address", the order will be cancelled, less shipping & handling costs.