SHIPPING, RETURNS & CANCELLATIONS

Shipping Eligibility:

Orders shipped outside U.S. territories are subject to international customs and import fees as designated by your country, and is based on weight and/or dollar amount of your order. Fees are due upon delivery. Note that we are unable to determine the estimate of fees due at the time of checkout.

 

For faster, cheaper shipping within your country, please visit these sites

EU & UK: https://profusioncosmetics.co.uk/

China: Tmall

Taiwan: https://profusioncosmetics.com.tw/

Canada: Amazon

India: Nykaa

 

Free U.S. Ground Shipping:

Enjoy free ground shipping to contiguous United States when making a purchase of $35 or more! Free ground shipping is only applicable to the lower 48 states and excludes any address not reachable exclusively by truck. Order amount must be at least $35.00 and less than $299.00 prior to tax and shipping charges. Bulk/Wholesale orders do not apply.

Any sales and promo codes offering Free Shipping (No Minimum) are only applicable to U.S. orders via ground shipping.

Return Policy:

Returns are not accepted for items that have been opened. Unopened items may be returned within 14 days of receipt, less any shipping & handling costs. Return postage is not provided.

If you would like to return or exchange an unopened item, please click here to download the return form. 

You have 14 days from receipt to request a replacement/refund.

Damaged items:

In the unfortunate event your item arrives damaged, please send an email to csr@profusioncosmetics.com with a photo of the damage and your request for a replacement or refund. Please note that items are only eligible for replacement or refund if the actual product is damaged and not for cosmetic damages of packaging. You have 14 days from receipt to request a replacement/refund for damaged items.

P.O. Boxes:

At this time we do not ship to P.O. Boxes. Your order may still submit to the processing stage but it will be cancelled, unless we receive message with a replacement physical address.

Bulk/Wholesale Orders:

In an effort to create greater accessibility to our products, we offer small businesses and retailers the ability to purchase in bulk at a wholesale price, directly from our website.

The bulk/wholesale discount is valid for purchases between $300-$2,000 USD.

You must enter discount code WHOLESALE at checkout.

The current discount rate may change at any time without notice. Seasonal or limited edition items may be excluded from bulk orders at our discretion. Please note bulk/wholesale orders are ineligible from receiving the Free Shipping promotion, and will be charged a wholesale shipping charge based on the purchase size.

 

If you are interested in a bulk or wholesale purchase over $2,000, please email csr@profusioncosmetics.com or call our office at 909-464-0025 extension 1

 

Processing Time:

Orders typically takes 1-2 business days to process and ship out, however it can take 5-7 business days following a major promotion, launch or holiday weekend. Please note this is not a guarantee pending a high influx of orders. Orders ship from our warehouse in California via FedEx, USPS or UPS ground. Once an order has been processed you will receive email confirmation of shipment with tracking info.

Order Cancellations:

You can edit or cancel an order from your order status page within 24 hrs of placing the order. If after 24hrs and you still wish to make a cancellation, please refer to the refund policies regarding how we can refund your order or contact csr@profusioncosmetics.com.

Signature Confirmation for Orders $100+:

As an added measure of security, all orders over $100 are subject to requiring signature confirmation at the time of delivery. If you are unable to sign for the package, you may contact the carrier to schedule re-delivery at a more convenient time or to pick up the package from the carrier's office. There will be no additional fee or charge to you, as this is a complimentary add-on to ensure safe arrival of your items.

Puerto Rico:

Customers shipping to Puerto Rico are encouraged to double-confirm your shipping address prior to placing your order. If the address is entered incorrectly, we will send a follow-up email to confirm. If there is no response received within 3 days, the order will be cancelled. If after confirming, your package is shipped and still returned for a "bad address", the order will be cancelled, less shipping & handling costs.