At this time, ProfusionCosmetics.com only ships within the United States. We apologize for any inconvenience. For shipping within the United Kingdom and European Union, please visit https://profusioncosmetics.co.uk/
Enjoy free ground shipping to contiguous United States when making a purchase of $35 or more! Free ground shipping is only applicable to the lower 48 states and excludes any address not reachable exclusively by truck. Order amount must be at least $35 prior to tax and shipping charges.
Returns are not accepted for items that have been opened. Unopened items may be returned within 14 days of receipt, less any shipping & handling costs. Return postage is not provided.
If you would like to return or exchange an unopened item, please click here to download the return form.
In the unfortunate event your item arrives damaged, please send an email to email@example.com with a photo of the damage and your request for a replacement or refund. Please note you have 14 days from receipt to request a replacement/refund for damaged items.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. These restrictions may include bulk orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In most cases, we may attempt to verify your order via by contacting you via e-mail and/or phone. Should you desire to place a bulk order for a reason other than the above, please send an email to firstname.lastname@example.org for assistance.
Orders typically takes 1-3 business days to process and ship out, however it can take up to five business days following a major promotion or holiday weekend. Orders ship from our warehouse in California via FedEx and USPS ground. Once an order has been processed you will receive email confirmation of shipment with tracking info.
If you need to cancel an order, please email us and we will do our best to catch your package before it has shipped. If we are unable to process the cancellation, you may simply 'REFUSE' the unopened package once it arrives and it will be shipped back to us. Once we receive it back, the order will be refunded.
Signature Confirmation for Orders $100+:
As an added measure of security, all orders over $100 are subject to requiring signature confirmation at the time of delivery. If you are unable to sign for the package, you may contact the carrier to schedule re-delivery at a more convenient time or to pick up the package from the carrier's office. There will be no additional fee or charge to you, as this is a complimentary add-on to ensure safe arrival of your items.
Customers shipping to Puerto Rico are encouraged to double-confirm your shipping address prior to placing your order. If the address is entered incorrectly, we will send a follow-up email to confirm. If there is no response received within 3 days, the order will be cancelled. If after confirming, your package is shipped and still returned for a "bad address", the order will be cancelled, less shipping & handling costs.